Returns & Exchange
We want to make sure you are happy with your order from Bov Active. If, for whatever reason, your purchase does not work out, we will gladly help you exchange it, or provide an online store credit or refund. Please make sure you’ve read and understand our return policy.
Our return process has been made even easier with new package-free drop-off locations across Canada with our partner ReturnBear. We encourage you to try this method of return for fast results!
FOR CANADIAN CUSTOMERS:
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You can return items that meet our return policy via mail-in or package- and label-free dropoff at ReturnBear locations across Canada. Our new drop-off return option means you won’t need to repack items or print off any shipping labels, and you’ll be able to instantly return your item. We’re excited to offer drop-off returns and believe that this is one small way that we can employ more sustainable practices at BOV Active.
All returns are subject to a $5 restocking fee that will be subtracted from your refund or store credit.
Click Here To Start Your Return
FOR U.S. CUSTOMERS:
If you need to make a return or exchange from the United States, we’re working to make this as quick and convenient as possible for you. You may use our self-serve return portal to make your return and download a customs-ready shipping label. *Drop-off return options will be available soon for our US customers.
All returns are subject to a $5 restocking fee that will be subtracted from your refund or store credit.
FOR ALL OTHER CUSTOMERS:
Please email us at hello@bovactive.com and we will be happy to help you.